What is your return policy?

We accept returns in accordance with EU consumer protection laws. Eligible items may be returned within 14 days of delivery.

Can I return an intimate or personal-use product?

For hygiene and safety reasons, opened or used intimate products cannot be returned unless they are defective.

What if my product is defective?

If your product arrives defective or damaged, please contact our customer support within a reasonable time. We will provide a replacement or refund where applicable.

How long does a refund take?

Refunds are processed after the returned item is inspected. Please allow several business days for the refund to appear in your account.